Order returns, cancellations, refunds.
Due to the nature of the products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a R150.00 administration fee to cover the time spent processing the order. If your order is in the process of being checked by our artwork department through our ‘make ‘Ready-to-print’’ process and you decide to cancel, then due to the costs involved – you will only be entitled to a 50% reimbursement of the initial order cost. To avoid these charges a customer can be given a credit for future print work at the discretion of the production manager.
